SHIPPING

DOMESTIC ORDERS

We ship all domestic orders via Australia Post.

Standard Shipping: typically 2–7 business days

Express Shipping: typically 1–3 business days

Delivery times may vary depending on your location and Australia Post’s service updates. Once dispatched, you’ll receive tracking information via email so you can follow your parcel’s journey.

INTERNATIONAL ORDERS

Orders shipped outside of Australia may be subject to duties, taxes (VAT), handling fees, and other charges determined by the destination country. These costs are not included in your order total and cannot be reimbursed by Chulle.

We use express international shipping via DHL, with delivery typically taking 3–7 business days depending on your location. Please note that delivery times may vary due to customs processing or unforeseen delays.

HOLIDAY PERIOD DELAYS

During peak shopping seasons—such as Black Friday, Christmas, or major promotional events—please allow extra time for your order to arrive, as couriers may experience higher-than-usual volumes.

RETURNS & EXCHANGES

Customers are responsible for return shipping costs and the shipping fee for a new item unless the exchange is due to an error on our part (such as receiving the wrong item or a defective product). Any duties or taxes incurred on the replacement shipment will also be the customer’s responsibility.

LOST,STOLEN/DAMAGED PARCELS

Once your order has been handed over to our delivery partners, Chulle is not responsible for any loss, theft, or damage. If you believe your parcel is missing, please reach out to the courier service directly or contact our customer support team for assistance.

ADDRESS ERROR & COMPENSATIONS

We are unable to provide compensation for postage-related issues. However, if an incorrect address was added due to an error on our end, we will take full responsibility and offer compensation accordingly.

If you’ve entered the wrong shipping address at checkout, please email us immediately so we can update it before dispatch. Unfortunately, if your order has already been shipped, we won’t be able to make any changes to the delivery address.

PRE-ORDER ITEMS

Pre-order items typically take 10–14 business days before dispatch, as each piece is lovingly made by our small tailoring team. We’ll keep you updated on your order’s progress and send tracking details once it’s on its way.